News & Notices

Here’s how to view some important information and notices. You can view them all in your Evidence of Coverage (EOC) or other benefit document, or:

• Find information about your member rights; language services; nondiscrimination; and privacy.
• Get information about preventive, primary, specialty, and behavioral health care; quality; and our Patient-Centered Medical Home approach here.
• Learn about hospital, emergency, urgent, and chronic conditions care and care when traveling in your Evidence of Coverage (EOC).
• For information about health coverage, costs, claims, and more click here.

*These notices do not apply to those in Self-Funded plans (where your employer, not Kaiser Permanente, provides the health plan.) Self-Funded plan members can find benefits here.

Get help diagnosing and treating minor conditions from the comfort of home—any time, 24/7!  Get a phone or video visit with a Kaiser Permanente clinician with no appointment needed, usually within 20 minutes or less. There’s no copay for most plans.* It’s great for minor health conditions like cough, cold, flu, sinus problems, back pain, rashes, cuts, sprains​, urinary concerns, and eye problems. Learn more about this and other options for getting care quickly.

*No cost for most plans. Due to IRS rules, if you have a HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.

Do you know where to go when it’s not an emergency but you need to be seen in person quickly? For things like sprains, fever, diarrhea, neck and back pain, or minor wounds and cuts, you can get walk-in care at one of about 100 affiliated urgent care centers. (Click the link, choose ‘View all filters’, and enter your ZIP to find your nearest location.) Most can handle X-rays, labs, and prescriptions, and many have extended or weekend hours.

At our three Kaiser Permanente locations with 24/7 advanced urgent care (Gwinnett, Southwood, and TownPark), you can get walk-in care any time for more serious urgent care issues like deeper cuts, broken bones, and stomach or chest pain. You’ll have access to emergency medicine doctors and advanced imaging like CT and ultrasound if needed.

Emergency Care*

In an emergency, you have access to any hospital emergency room, even if it’s not affiliated with Kaiser Permanente. If you choose an Emory hospital, you’ll usually have lower out-of-pocket costs and no claims to file. At Emory Decatur and Emory Saint Joseph’s Hospitals, your care is also coordinated by Kaiser Permanente doctors with access to your electronic health record.

Need help deciding where to go for care? You can call us 24/7 at 404-365-0966 (TTY 711).

* If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest hospital emergency room. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.

Most respiratory viruses (like flu and COVID-19) can be treated at home, which also helps avoid spreading it to others. Learn more about at-home treatment for flu and COVID.

Want to get tested?  Test yourself for flu and COVID-19 from the comfort of home. Pick up an at-home testing kit at any Kaiser Permanente pharmacy. They’re fast, effective, inexpensive, and available without a prescription!

Kaiser Permanente membership has its privileges, and low or no-cost healthy living classes is one of them. Get moving with fitness classes; learn about healthy eating or weight management; get help improving sleep; try yoga, tai chi, or dance; join our Thriving After 60 community; and more. In addition to virtual sessions, there are also in-person classes. If you’re looking for one-on-one coaching, you can set up an appointment for wellness coaching by phone. Find your class.

Don’t have time to pick up your new prescription after an appointment? Want to save yourself a drive to the pharmacy to pick up a refill? Use our mail order service and have it sent right to your home. It’s reliable and secure and there’s no cost for shipping. Even get same-day shipping for a small fee. Plus take advantage of services like Auto Refill to help remember refills for you. Learn more and see how simple it is.

Kaiser Permanente is honored to have served Georgia for four decades. As a nonprofit health plan, we exist to improve the health of our members and the communities we serve. Thank you for being a part of that. We look forward to 40 more years of looking for innovative ways to make high-quality, connected care as convenient and accessible as possible!

Connect with Kaiser Permanente Georgia on social media! You’ll receive notifications about fun, no-cost local events including yoga, movie nights, pop-up farmers’ markets, mobile food drives, and more. Join us today!