To learn more about the difference between routine, urgent, and emergency care, click below.
Routine Care
An expected care need, such as:
- Scheduled doctor visits
- Recommended preventive screenings
- Physical exams
- Well-child checkups
Urgent Care
An illness or injury that requires prompt medical attention, but is not an emergency medical condition, such as:
- Minor injuries like sprains or broken fingers/toes
- Minor wounds needing stitches
- Fever or severe sore throat
- Ear aches
- Minor breathing issues
- Minor stomach pain
Emergency Care
An emergency medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, such as:
- Chest pain or pressure that may move out to the arm, neck, back, shoulder, jaw, or wrist
- Severe stomach pain that comes on suddenly
- A sudden decrease in or loss of consciousness
- Severe shortness of breath
Need care quickly? See your convenient options and ways to save time and money.
No matter what kind of care you need, we’ve got you covered! Visit kp.org/getcare to see your options, schedule appointments and more.
Phone, Email, and Video
Medical Offices
Urgent and hospital care
When you’re travelingJust call
Not sure where to go for care? Call us 24/7 at 404-365-0966 (TTY 711). You can get advice from a registered nurse who has access to your medical record, plus get help finding a location or making an appointment.