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News & Notices

Each year we send you important notices—things like privacy practices, how to get certain types of care, and more. But we also want you to know what’s new from Kaiser Permanente to help make care more convenient. See it all in one place below.

Important notices

Health care notices*

Here’s how to view some important information and notices. You can view them all in your Evidence of Coverage (EOC) or other benefit document, or:

  • Find information about your member rights; language services; nondiscrimination; and privacy.
  • Get information about preventive, primary, specialty, and behavioral health care; and quality here.
  • Learn about hospital, emergency, urgent, and chronic conditions care and care when traveling. See the New Member Guide for your plan or your Evidence of Coverage (EOC).
  • For information about health coverage, costs, claims, and more click here.
  • Our HIPAA Notice of Privacy Practices has changed. The following sections contain a revision: I. WHAT IS PROTECTED HEALTH INFORMATION, and V. HOW WE MAY USE AND DISCLOSE YOUR PHI. Visit for the full notice.

*These notices do not apply to those in Self-Funded plans (where your employer, not Kaiser Permanente, provides the health plan.)

Get your Rx refills sent automatically

In just a few clicks, you can have prescriptions automatically mailed right to your home when your refills are due. No additional cost. No driving to the pharmacy. And no having to remember to re-order.

Start by simply signing in to the KP app. Find your prescription, click to view its details, then click “Turn on Auto Refill.” There’s no cost for shipping right to your home. Get started today!

Get your medical records & forms online

Accessing your medical records and forms is now faster and more convenient! Just visit to securely request the following online:

  • Personal health record
  • FMLA Request Form
  • Immunization records
  • Doctor’s notes for absences from work or school
  • And more!

First, visit and sign into your account. Click ‘Medical Record’ from the toolbar display at the top, then click the ‘Medical Forms/Certifications and Records’ box. There you can get what you need—any time, from the comfort of home. Check it out today! Soon you’ll also be able to access this right from your mobile phone with the KP app.

Your Emory hospital choices

In addition to Emory Saint Joseph’s Hospital, you now have access to Emory Decatur Hospital. For most scheduled hospital care, members will now use Emory Decatur Hospital instead of Emory University Hospital Midtown.

Did you know that when you go to the Emory Saint Joseph’s or Decatur location—for scheduled or emergency care*—your care can be coordinated by on-site Kaiser Permanente providers with access to your medical record? You’ll usually have lower out-of-pocket costs and no claims to file. And for emergency care, you won’t have to be moved to a different hospital for follow-up care once your condition has stabilized.

* In an emergency, call 911 or go to the nearest hospital emergency room.

Save time, check in online

Now you can make your in-person appointments even more convenient by checking in digitally. Even check in right from your phone! On your time. With no line. And no getting out your ID. Check out your convenient check-in options now!

Make time for care

Even when you’re busy, it’s important to take care of your health. Are you due for a screening? Been meaning to get that knee looked at? Need to schedule an annual wellness visit for you or your child? Don’t put it off. Catching health issues early can make a big difference later on.

You can schedule a wide variety of primary or specialty care appointments online—just log on to or the KP app. (Or you can call 404-365-0966.) And more specialties now have appointments available from the comfort of home by video or phone.

Special Deals from our Partners

Did you know that Kaiser Permanente is the Official Health Insurance Partner of the Atlanta Braves™? We also partner with Zoo Atlanta and other local organizations. So you can take advantage of special rates for Kaiser Permanente members, and fun activities and promotions:

  • Up to 20% off Atlanta Braves games
  • Free yoga classes at Battery Atlanta
  • 15% off General Admission tickets for Zoo Atlanta
  • And more!

Visit for details and links.

Tap the app

Life is easier with the KP app

You can use the KP app to manage your health right from your phone:*

  • View your plan benefits
  • Email your doctor
  • Refill prescriptions
  • Access video visits
  • Schedule & view appointments
  • Access your digital ID Card
  • and more!

Get the app or sign in today!

* When getting care from Kaiser Permanente providers. 

New Care Options