Each year we send you important notices—things like privacy practices, how to get certain types of care, and more. We also want you to know what’s new from Kaiser Permanente to help make care more convenient. See it all in one place below.
Important notices
Health care notices*
Here’s how to view some important information and notices. You can view them all in your Evidence of Coverage (EOC) or other benefit document, or:
- Find information about your member rights; language services; nondiscrimination; and privacy.
- Get information about preventive, primary, specialty, and behavioral health care; quality; and our Patient-Centered Medical Home approach here.
- Learn about hospital, emergency, urgent, and chronic conditions care and care when traveling in your Evidence of Coverage (EOC).
- For information about health coverage, costs, claims, and more click here.
- Male members in a Kaiser Permanente for Individuals and Families plan now have coverage for annual prostate-specific antigen tests starting at the age of 40.
*These notices do not apply to those in Self-Funded plans (where your employer, not Kaiser Permanente, provides the health plan.)
Our Emory Hospital partners are here for you
At Emory Decatur and Emory Saint Joseph’s Hospitals, you’ll get Emory’s experience and quality plus the benefits of our coordinated care model:
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Care from clinicians with access to your medical record—for safer, more personalized care
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Inpatient care delivered by Kaiser Permanente doctors and case managers
- Emergency care and post-stabilization care in one location
- Help making a smooth transition to follow-up care and connecting back to your Kaiser Permanente care team
- Access to our ‘Hospital at Home program’ when appropriate
- Usually lower costs and no claims to file
In an emergency, you have access to any hospital emergency room.
Get care quickly, 24/7
Enjoy quality care from a Kaiser Permanente clinician from the comfort of home—any time, 24/7! Get a phone or video visit with no appointment needed, usually within 20 minutes or less. Plus, there’s no copay for most plans. It’s great for minor health conditions such as cough, cold, sinus problems, back pain, rashes, cuts, sprains, urinary concerns, and eye problems. Learn more about this and other options for getting care quickly.
Rx the easy way
Remembering to order prescription refills on time can be hard. And driving through traffic to pick them up can be inconvenient. Let us take care of that for you! Sign up for Auto Refill and we’ll automatically send eligible prescription refills right to your home when they’re due. No drive to the pharmacy. No line. No cost for shipping. Learn more about this and other timesaving pharmacy features.
New Healthy Living Classes
Take a virtual or in-person class! New classes include Stress Management, Mindfulness for Beginners, Bootcamp, and Pilates.
Make time for care
Don’t forget to take care of you this year.
- See if you’re due for screenings like breast cancer or colorectal cancer, and if so, make the time to get them done. Log in on kp.org and, right on your home screen, check if you have any “preventive care actions” listed.
- Haven’t seen your PCP (primary care physician) this year? Schedule a visit! Even meet by phone or video if you want.
- It’s almost that time of year where many people get sick with respiratory illnesses, so help keep yourself and your loved ones healthy with a flu shot and COVID-19 vaccine.
Schedule specialty care and radiology online
Now you can enjoy the convenience of online appointment scheduling for most Kaiser Permanente specialty appointments—and even some radiology exams. Simply log into kp.org any time, and in a few clicks, schedule an appointment.
Once you’ve been referred to a specialist or had radiology such as an MRI or CT ordered by your doctor, just log into your kp.org account. After logging in, you’ll be on your home page. Scroll down to Notifications and look for the button that says you have an appointment ticket. Click the box, and we’ll guide you through scheduling the appointment online!
Want to share your voice?
Consider applying for our Member Advisory Council. The virtual program is a way to:
- Volunteer your time to provide input and recommendations for improving member and care experience.
- Partner with our leaders and other improvement teams to ensure the voice of the member is at the center of everything we do.
