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Get the care you need with no drive, no wait, and no copay (for most plans). With Kaiser Permanente’s many telehealth options, you can visit the doctor without the visit. Your care team will even have access to your medical records to personalize your care.

Get access.

To access video and e-visits, make sure you’ve created your secure online account or downloaded the free KP App.

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Same-day telephone & video visits1

Now you can get same-day or next-day adult care—by phone or video appointment. Get care quickly for certain minor symptoms such as sore throat; cold, cough, or allergy symptoms; nausea; or bladder infection. Your Kaiser Permanente doctor will be able to view your medical record, prescribe medicine, order lab tests and X-rays, and make future appointments, if needed. Appointments are available Monday-Friday from 7 a.m. to 7 p.m. and Saturday-Sunday from 10 a.m. to 2 p.m. The service is also available on holidays from 10 a.m. to 6 p.m, except Thanksgiving and Christmas Day.

Check out an example of a video visit here.

There’s no copay for most plans except HSA-qualified high deductible health plans (HDHPs).

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Specialty telephone & video visits1

Get care from wherever you are with telephone or video appointments for specialties including Behavioral Health, Dermatology, Ear/Nose/Throat, Endocrinology, Gastroenterology, Infectious Disease, Nephrology, Neurology/Sleep Medicine, Ob/Gyn, Oncology, Pain Management, Urology and more. These visits can be conducted right from your computer, tablet, or smartphone. Ask your doctor if a video visit is right for you.

There’s no copay for most plans except HSA-qualified high deductible health plans (HDHPs).

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Send an email to your doctor’s office for answers to non-urgent health questions or email a pharmacist. Just sign on to, or register if you haven’t already.

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Fill out an online questionnaire, and based on your responses, you’ll be shown self-care advice or recommendations for the best way to get the care you need. You can even get a prescription written and sent to the pharmacy. It’s great for certain common symptoms like fever, coughing, stuffy nose, and pain when urinating. To schedule an  E-visit, go to

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24/7 Nurse advice by phone

Not sure what kind of care you need? Our registered nurses can help guide you to the type of care that’s best for your symptom or condition, helping you choose a location for care, and even schedule a routine appointment, if appropriate.

To schedule an appointment

To schedule phone or video appointments for primary care, call 404-365-0966 24 hours a day.* For specialty care, ask your doctor if a video visit is right for you.

* Gwinnett County employees call 404-760-3549.

To join a Video visit

From a computer, log on to; go to the ‘Appointment center’ and view ‘Upcoming appointments’; then click ‘Join appointment.’2

From your smartphone or tablet, log in to the Kaiser Permanente app; go to ‘Appointments’ and select the ‘Upcoming’ tab; select your visit; then click ‘Join now’ in the ‘Appointment details’ window.2

For technical requirements and detailed instructions, click here.

1 For members  who are registered on and have seen their doctor in the past year. For phone and video visits, due to IRS rules, if you have a HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.
2 You’ll need to be registered on, and if using a smartphone or tablet, download the Kaiser Permanente app.