Save time, check in online. Download the Kaiser Permanente app today.

Download the Kaiser Permanente app today.

For my family, it’s a matter of time…and we don’t have any. But with virtual care, we do!


Fabulous
working mom

Married with
children in sports

Never gets to
sleep late

Lives
in Atlanta
Fabulous working mom
Married with children in sports
Never gets to sleep late
Lives in Atlanta

WATCH MOLLY’S STORY

Play Video

School bus line, errands at lunch, back to work. Drop off #1 at soccer, #2 at drum lessons, pickup.

Back home, baths, homework, and late-night email check.

A mom’s work is never done—and I wouldn’t trade it for the world.

I also wouldn’t trade the convenience of the Kaiser Permanente app. I love having all our health information and services in one place. So easy!

I can even check in for our family’s medical appointments the day before. I can update any necessary information, pay any copays, and select how we’ll register when we arrive.

That way, I can skip the line and stroll right in.

Kaiser Permanente saves me time and helps remove stress from this mama’s chaotic life.

Play Video

See what Molly has to say about 24/7 Video Visits >

Find Care Services That Fit Your Life:

Kaiser Permanente makes it easy for members to check in for appointments—on the app, at a kiosk, or at the front desk. These options save you time!

With the Kaiser Permanente app, you can check in for scheduled medical appointments, complete any necessary questions, and take care of your co-pay.


Check-in up to 24 hours in advance.


Use the Kaiser Permanente app


Authorize a co-pay, if applicable.

We make it easy to check in ahead of your appointment:


If you have the Kaiser Permanente app, you’ll receive a text to check in 24 hours ahead of your appointment.

Follow the easy steps:

When you arrive at the office, you can:

  • Select “I’m here” in the app
    OR
  • Notify the care team of your arrival on the kiosk, or at the front desk.


It’s easy to check in at the kiosk.

Follow the easy steps.

You can:

  • Scan your digital membership card using the on-screen keyboard
    OR
  • Provide your health record number, date of birth, zip code

Have a video call with your doctor and get the advice, prescriptions, and quality care you deserve. All from the safety and comfort of your own home.


Appointments are often available same day or next


No cost for most plans


Primary care and specialty care referrals

We make it easy with two ways to prepare for your Kaiser Permanente Video Visit.


KP.org or the KP app

  • Log in to KP.org
  • Click appointments
  • Click Schedule appointment
  • Select which kind of video visit you’d like to schedule
  • Follow the prompts to schedule your appointment
Please note that based on your answers, you may be redirected to schedule an in-person appointment, so we ensure we direct you to the right care


Call Us
Call 404-365-0966

  • Have your medical record number ready
  • Follow the prompts on the phone to schedule your appointment
  • Ask for a video visit
Please note that based on your answers, you may be redirected to schedule an in-person appointment, so we ensure we direct you to the right care

Chat online with a Kaiser Permanente doctor and get advice, referrals, and even prescriptions — from the safety and comfort of your own home.


Same day


No cost for most plans


One-on-one chat with a doctor

HOW TO PREPARE

KP.org or the KP app

  • Log in to KP.org
  • Click appointments
  • Click Chat with KP
  • Start chatting!

Please note that based on your answers, you may be redirected to call the appointment line so we ensure we direct you to the right care.

Start Chat

Get advice, prescriptions, and recommended next steps from Kaiser Permanente in just a few clicks.


Get a reply usually within 2 hours


No cost


Self-care advice

HOW TO PREPARE

  • Log in to KP.org
  • Click appointments
  • Click E-visits on the right sidebar
  • Follow prompts to your e-visit questionnaire

Please note that based on your answers, you may be redirected to call the appointment line, so we ensure we direct you to the right care.

Send email

Need an in-person office visit? Just log in to kp.org or use our powerful app to schedule a convenient appointment. Schedule 24/7/365…in just a few clicks.


Appointment times vary.
Check to see if same-day or next-day appointments are available.


Almost every appointment type — including specialty care — is available online.

HOW TO PREPARE

KP.org or the KP app

  • Log in to KP.org
  • Click appointments
  • Select provider and facility
  • Select preferred appointment date, day, time
  • Select appointment and reminder message
  • Confirm appointment
Schedule Now

Get most medications delivered to your door

Delivery within 5 to 7 days at no extra cost with the benefit of most members receiving 3 months of medication for the price of 2 months — or choose same-day or next-day delivery for an additional fee.*

Opt in for reminders and updates

We’ll let you know when it’s time for a refill — and when your order is out for delivery or ready for pickup.

Opt in for reminders and updates

Pick up new prescriptions on the same day at no extra cost. Plus, use your phone to pay for prescriptions quickly and safely.

Some exclusions apply. For more information, contact the pharmacy. Same-day and next-day prescription delivery services may be available for an additional fee. These services are not covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and delivery addresses. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente is not responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescription delivery services at any time without notice and other restrictions may apply.