{"id":2254,"date":"2025-05-14T17:05:33","date_gmt":"2025-05-14T17:05:33","guid":{"rendered":"https:\/\/georgia.kaiserpermanente.org\/love\/?page_id=2254"},"modified":"2025-10-07T14:25:16","modified_gmt":"2025-10-07T14:25:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/georgia.kaiserpermanente.org\/love\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”60″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

Frequently Asked Questions<\/strong><\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why would a doctor choose to work at Kaiser Permanente over somewhere else?”][vc_column_text text_direction=”default”]Our physicians are recruited from the top medical schools in the nation and rigorously vetted before joining Kaiser Permanente. Because of our unique care model that allows them to focus solely on their patients, many doctors actively pursue opportunities to work at Kaiser Permanente and every Kaiser Permanente doctor is board-certified.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are Kaiser Permanente\u2019s plans affordable?”][vc_column_text]Kaiser Permanente offers a plan for every budget and every lifestyle. Whether you\u2019re single and healthy, have a family, or manage an ongoing condition, you can find a plan that will fit your specific financial and medical needs.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If I can only see Kaiser Permanente doctors, doesn\u2019t that limit my options for care? How do I know I\u2019m getting the best care when I can only see Kaiser Permanente doctors?”][vc_column_text]Rather than having a limited choice, Kaiser Permanente members are actually freed from the uncertainty of knowing whether they\u2019re getting quality care. Our doctors are recruited from the top medical schools in the nation \u2014 so you can be confident that you\u2019re getting the care you need, no matter who your physician is.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I want to see a specialist who\u2019s outside of the Kaiser Permanente network?”][vc_column_text]If you would like to see doctors that are not in-network for specialty care, you can choose a plan that gives you not only access to the Kaiser Permanente physicians throughout metro-Atlanta, but also thousands of physicians who have private practices in the community. No matter which doctor you see, your plan will still be part of Kaiser Permanente\u2019s integrated system, where you can take advantage of our telehealth options, get medical attention at any of our 24\/7 Advanced Urgent Care centers, use kp.org to manage your care, and much more.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I hear Kaiser Permanente referred to as a health system \u2014 what does that mean?”][vc_column_text]This means that your health care is connected \u2014 all of your doctors work in sync to support your care, sharing your information via an electronic medical record. And because your doctors and your health plan work as one, you don\u2019t have to worry about managing your own care \u2014 you don\u2019t have to call around to see what\u2019s covered, tote paperwork to appointments, or find a specialist on your own. This integrated structure means your care is seamless \u2014 as it should be.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I don\u2019t like my doctor? Am I stuck with whatever doctor I get?”][vc_column_text]You can change doctors anytime, for any reason, without having to transfer your records on your own. Just search our doctor profiles and choose one that best fits your needs. Your new doctor will have access to all of your health history right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I only get prescriptions from a Kaiser Permanente pharmacy?”][vc_column_text text_direction=”default”]Most Kaiser Permanente plans permit you to get prescriptions only from a Kaiser Permanent pharmacy. Some plans allow you to get prescriptions out-of-network, but when you get prescriptions from a Kaiser Permanente pharmacy, rest assured they\u2019re coming from one of the most advanced, evidence-based formularies in the world.\u00a0 And because our pharmacy is another part of our connected care system- you get the benefit of seamless communication between your pharmacist and your doctor. And you can easily fill them online and even have them delivered right to your door.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I need care in the middle of the night? Do I have to go to the emergency room?”][vc_column_text]If you have an immediate care need that is non\u2013life-threatening, you can go to any of our three 24\/7 Advanced Urgent Care Centers in the metro-Atlanta area. You can receive care for minor injuries and illnesses, and the doctor you see will have access to your electronic health record, including medications \u2014 they can even see what appointments you have scheduled.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Does Kaiser Permanente offer telehealth?”][vc_column_text text_direction=”default”]Our multiple telehealth options \u2014 24\/7 nurse advice by phone, 24\/7 video visits,\u200b email, e-visits, and online Chat with a Doc \u2014 make it easy for you to get the care you need at the time you need it, without disrupting your day. Unlike other health plans, our telehealth options are simply extensions of your integrated care \u2014 not third-party platforms. Only Kaiser Permanente clinicians will access your electronic medical record, allowing them an informative history of your medical situation from the beginning.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If I want a video visit, will I see my own doctor or another doctor?”][vc_column_text text_direction=”default”]You can schedule a video visit with your primary care physician. Or, if you need care that can\u2019t wait for a scheduled visit, you can book a virtual visit with any available Kaiser Permanente doctor. Any doctor you see has access to your electronic health record, so you\u2019ll always receive the same quality of care.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I\u2019m traveling and get hurt or sick? Will I be able to get care when I\u2019m away from home?”][vc_column_text]If you\u2019re hurt or sick while traveling, we\u2019ll help you get care. Before you leave for your trip, we\u2019ll make sure you have what you need, including vaccines, prescriptions, and more. You\u2019ll also have access to our 24\/7 Away from Home Travel line at 951-268-3900<\/strong>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Will my doctor be board-certified?”][vc_column_text]Every Kaiser Permanente physician is board-certified, which means they demonstrate a mastery of knowledge and skills in their chosen area of medicine.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I need specialty care? Do I need to find a specialist on my own?”][vc_column_text]If you require specialty care for a health concern, your primary care physician will refer you to the right specialist. They can even make the appointment for you. Your specialist will have access to your health history, including medications prescribed, past surgeries, procedures, and more.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What if I need surgery? Which hospital should I visit?”][vc_column_text text_direction=”default”]Many surgeries can be performed as outpatient procedures at our Comprehensive Medical Centers. For scheduled hospital stays, you\u2019ll likely get your care at Emory Decatur Hospital or Emory Saint Joseph\u2019s Hospital. There, Kaiser Permanente doctors \u2014 with access to your electronic medical record \u2014 will be on site to provide our celebrated model of coordinated care.<\/p>\n

You also have access to some of Atlanta\u2019s other most respected hospitals including Children\u2019s Healthcare of <\/span>Atlanta. Members with plans that include the Athens <\/span>service area also have access to Piedmont Athens Regional Medical Center.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I have a chronic condition. Can I get the care I need to manage my condition at Kaiser Permanente?”][vc_column_text]When you\u2019re living with a chronic condition such as diabetes, heart disease, or high blood pressure, we help you manage your condition and stay on top of the care you need. Your primary care doctor works with your specialist to personalize your care based on both your specific care needs and your lifestyle.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If I need care for my mental health, will I have to go outside of Kaiser Permanente?”][vc_column_text]Kaiser Permanente supports not only your physical health, but also your mental health. Since your mind and body are connected, we offer care that keeps your mind, body, and spirit at their healthiest. You can see a behavioral health specialist without a referral at Kaiser Permanente.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If there was a location close to where I live, I might consider Kaiser Permanente, but I\u2019m not sure of all your locations.”][vc_column_text text_direction=”default”]Kaiser Permanente currently has over 26 medical centers located throughout the metro-Atlanta area. Explore our locations here.<\/strong><\/a>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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