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PHONE, EMAIL, AND VIDEO

CARE OPTIONS   >   PHONE, EMAIL, AND VIDEO

To get or schedule care, visit kp.org/getcare.

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24/7 nurse advice by phone

Not sure what kind of care you need? Our registered nurses are here for you 24/7. They can guide you to the type of care that’s best for your symptom or condition, helping you decide where to go for care or providing advice to help you treat it at home. The nurses have access to your health record and can also schedule you an appointment if needed.

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Telephone and video visits1

Now you can get same-day adult care — by phone or video appointment — for certain minor symptoms such as:

  • sore throat
  • stuffy nose/sinus issues
  • cough
  • itchy/red eyes
  • allergies
  • nausea, vomiting, and diarrhea
  • bladder infection

Just like a visit to the office, your Kaiser Permanente doctor will be able to view your medical record, prescribe medicine, and order lab tests and X-rays. (To use phone or video visits, you’ll need to have seen your Kaiser Permanente doctor in the past year.) For video visit requirements and detailed instructions, click here.

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Email

Send an email to a Kaiser Permanente doctor you’ve seen for answers to non-urgent health questions. You can also email a pharmacist with questions about medications.

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Specialty phone and video visits1

Get care from wherever you are with telephone or video appointments for Kaiser Permanente specialists in Behavioral Health, Dermatology, Ear/Nose/Throat, Endocrinology, Gastroenterology, Infectious Disease, Nephrology, Neurology/Sleep Medicine, Ob/Gyn, Oncology, Pain Management, Urology and more. These visits can be conducted right from your computer, tablet, or smartphone. Ask your doctor if a video visit is right for you.

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E-Visits1

Fill out an online questionnaire, and based on your responses, you’ll be shown self-care advice or recommendations for the best way to get the care you need. You can even get a prescription written and sent to the pharmacy. It’s great for certain common symptoms like fever, coughing, stuffy nose, and pain when urinating.

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Chat with a doctor

Chat live online with a Kaiser Permanente doctor for advice, referrals, and even prescriptions. 

1 For members  who are registered on kp.org and have seen their doctor in the past year. For phone and video visits, due to IRS rules, if you have a HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.